Certificate in Dental Health Services Leadership and Management
Two-year modular programme
Course Director – Mr Paul Batchelor
Assistant Course Director – Mr Russ Ladwa
Please select one of the links below to download information on this programme
For a copy of the prospectus and further information please contact the Education Department on 020 7869 6757.
Aims
The Certificate is designed for the needs
of the busy general dental practitioner, practice manager, professionals complementary
to dentistry, dental advisors and others involved in the provision of dental
care who wish to advance their knowledge and competence in the operational
and strategic management of dental services.
Dentists involved in the management and development of services in health authorities or dental bodies corporate will also find this course particularly helpful.
Course components
The course is structured, taught and assessed at Level M (Postgraduate Certificate) and each unit is assessed by a work based assignment. It is modular in nature, and participants can choose to do one or all of the units, depending on their area of interest.
There is an introductory unit, and five stand alone units of 12 weeks duration, incorporating a weekend residential workshop, which separately cover the following areas:
Unit 1 - Personal development
- Constructing a personal development plan
- Lifelong learning and continuing professional development
- Assessing and analysing information, including critical reading
- Critical analysis of self, including strengths and weaknesses
- Effective learning sytles and study skills, including report writing
- Managing time and projects
- Presentation skills
- Handling the media
Unit 2 - The Business of dentistry
- Principles of marketing and business planning
- Customer care and service
- Financial planning and budgetary control
- Targets – pricing, efficiency and cost effectiveness
- Negotiation skills
Unit 3 - Dentistry in the wider context
- Providing and managing welfare systems
- The NHS – statutory framework, organisation and structure
- Public protection and regulation of the professions – the role of the government, statutory bodies, professional organisations and users
Unit 4 - Law, ethics and risks
- Dental practice – the legislative framework
- Ethics – principles into practice
- Clinical risk management
- Preventing and managing complaints
Unit 5 - Quality management
- Describing and defining quality
- The quality framework
- Evidence based practice and clinical effectiveness
- Clinical governance in general dental practice
Unit 6 - Personnel and resources
- Workforce planning
- Recruitment, selection and retention
- Managing performance
- Employment legislation
- Managing meetings
Learning outcomes
It is intended that successful completion of the module will enable participants to:
- Contribute more effectively in the development and delivery of local and national oral health policy and strategy
- Manage their business more effectively
For a copy of the prospectus and further information please contact the Education Department on 020 7869 6757
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